Ghi chu van hanh
Ticket nen co ma khach hang, dich vu bi anh huong, thoi diem phat sinh, log/screenshot va muc do tac dong.
Service requests
Can chuan bi thong tin gi de ticket duoc xu ly nhanh?
Ticket nen co ma khach hang, dich vu bi anh huong, thoi diem phat sinh, log/screenshot va muc do tac dong.
Symptoms
- Can thay doi cau hinh
- Can yeu cau van hanh hoac kiem tra su co
Resolution
- Mo ta ngan gon
Dat title theo mau: dich vu - hien tuong - muc do anh huong.
- Dinh kem bang chung
Gui log, IP, timestamp, screenshot va thao tac da thu.