Hỗ trợ khách hàng 24/7 cho Cloud và Data Center
Support content, FAQ, hotline và hướng dẫn xử lý sự cố được quản trị bằng Payload CMS.
Kênh hỗ trợ
Các kênh liên hệ và bài viết hướng dẫn được UX/Content cập nhật độc lập.
Q&A, incident guide va kenh escalation
Support article trong Payload co question, answer, symptom, resolution step va channel.
Cau hoi pho bien
FAQSau khi chuyen khoan, bao lau hoa don hoac dich vu duoc xac nhan?
Thong thuong doi soat duoc cap nhat trong ngay lam viec khi noi dung chuyen khoan co ma khach hang va ma hop dong.
Xem huong dan chi tietFAQNen lien he kenh nao khi dich vu production bi anh huong?
Mo ticket uu tien cao tren portal va goi hotline 24/7 neu su co lam gian doan dich vu hoac mat ket noi dien rong.
Xem huong dan chi tietContactCan chuan bi thong tin gi de ticket duoc xu ly nhanh?
Ticket nen co ma khach hang, dich vu bi anh huong, thoi diem phat sinh, log/screenshot va muc do tac dong.
Xem huong dan chi tietHigh impactKhong SSH duoc vao Cloud Server thi can kiem tra gi dau tien?
Kiem tra public IP, security group, firewall trong may, trang thai VM va key dang su dung truoc khi escalation.
Xem huong dan chi tietHigh impactCloud Server dang chay cham dot ngot thi nen cung cap thong tin nao?
Can metric CPU/RAM/disk IO, thoi diem bat dau, workload bi anh huong va thay doi gan nhat tren ung dung.
Xem huong dan chi tietHigh impactTai sao backup that bai va can lam gi de khoi phuc lich backup?
Nguyen nhan thuong gap la agent mat ket noi, storage day, credential het han hoac snapshot conflict voi job khac.
Xem huong dan chi tietFAQCo the doi thong tin xuat hoa don sau khi da tao hoa don khong?
Neu hoa don chua phat hanh, co the cap nhat thong tin. Neu da phat hanh, can thuc hien quy trinh dieu chinh theo quy dinh ke toan.
Xem huong dan chi tietFAQKhi nao can tang bang thong VPN site-to-site?
Can tang bang thong khi traffic thuong xuyen vuot nguong cam ket, co packet drop hoac ung dung batch bi cham vao khung gio cao diem.
Xem huong dan chi tietTechnical incidents
Troubleshoot service degradation, access failures and infrastructure incidents.
3 noi dungCustomer successAccount & billing
Payment confirmation, invoice data, contracts and billing questions.
3 noi dungNetwork operationsNetwork connectivity
VPN, bandwidth, public IP, routing and connectivity support.
2 noi dungService deskService requests
Requests for changes, whitelist, upgrades and managed operations.
2 noi dungSecurity operationsSecurity & compliance
Security alerts, access review, compliance evidence and incident handling.
1 noi dungSupport managerSLA & escalation
Response targets, escalation path, priority levels and support channels.
1 noi dung